Series
Office of Water Services: Customer Service Committees: Annual Reports
Catalogue reference: JC 2
What's it about?
JC 2
This series contains the annual reports of the ten regional customer service committees of the Office of Water Services relating to the representation of water consumers.
Full description and record details
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Reference (The unique identifier to the record described, used to order and refer to it)
- JC 2
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Title (The name of the record)
- Office of Water Services: Customer Service Committees: Annual Reports
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Date (When the record was created)
- 1990-1996
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Description (What the record is about)
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This series contains the annual reports of the ten regional customer service committees of the Office of Water Services relating to the representation of water consumers.
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Arrangement (Information about the filing sequence or logical order of the record)
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Arrangement
Chronologically by transfer.
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Related material (A cross-reference to other related records)
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Some other publications of the customer service committees are within JC 6
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Held by (Who holds the record)
- The National Archives, Kew
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Legal status (A note as to whether the record being described is a Public Record or not)
- Public Record(s)
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Language (The language of the record)
- English
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Creator(s) (The creator of the record)
- Office of Water Services, Customer Service Committees, 1990-2006
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Physical description (The amount and form of the record)
- 59 files and volumes
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Access conditions (Information on conditions that restrict or affect access to the record)
- Open
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Immediate source of acquisition (When and where the record was acquired from)
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From 1996 Office of Water Services
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Accumulation dates (The dates the record was accumulated)
- 1990-1996
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Accruals (Indicates whether the archive expects to receive further records in future)
- Series is accruing
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Selection and destruction information (Information about how the record was selected for archiving)
- All annual reports available to be preserved.
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Administrative / biographical background (Historical or biographical information about the creator of the record and the context of its creation)
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Ten regional customer service committees were set up by the Director General of Water Services in April 1990 under section 6 of the Water Act 1989. They had statutory duties to keep under review matters affecting the interests of customers, to consult and make representations to the water companies, to investigate customer complaints and to advise the Director General on issues of concern to customers. The chairmen and members were appointed by the Director General but spoke independently of him. The ten regional chairmen formed the National Customer Council.
In April 2002 the regional committees and the national council collectively adopted the name, WaterVoice.
Under the Water Act 2003, a new consumer representational organisation, The Consumer Council for Water, was constituted, in October 2005.
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Record URL
- https://beta.nationalarchives.gov.uk/catalogue/id/C9945/
Catalogue hierarchy
This record is held at The National Archives, Kew
Within the department: JC
Records of the Office of Water Services (OFWAT) and the Water Services Regulation...
You are currently looking at the series: JC 2
Office of Water Services: Customer Service Committees: Annual Reports